Privacy Policy

‍1. Information We Collect

Personal Information

When you contact us, request a quote, or submit a form on our website, we may collect your name, email address, phone number, home address, and project details.

Non-Personal Information

We automatically collect non-identifying data when you visit our site, including IP address, browser type, device information, pages visited, and time spent on the site.

Customer Communication Records

When you interact with us about a project, we maintain records of inquiries, service requests, project specifications, and communication history. If you opt in to SMS or email communication, we also maintain timestamped records of that consent.

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2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide estimates for outdoor living projects
• Schedule consultations, site visits, and project milestones
• Process and fulfill service agreements
• Send project updates, appointment reminders, and follow-up communications
• Improve our website experience and marketing effectiveness
• Prevent fraud and maintain the security of our systems
• Maintain records of your communication preferences and consent

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3. SMS Messaging and Text Communication

FSI Outdoor Living uses text messaging through our customer management platform to communicate with customers who have opted in.

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Program Description

We send appointment confirmations, project updates, scheduling reminders, and customer support messages. You only receive text messages if you have explicitly opted in through a form on our website or directly with our team.

How to Opt In

Opt-in is collected through a dedicated checkbox on our contact and quote request forms. Submitting a form without checking the SMS consent box does not enroll you in text messaging.

How to Opt Out

Reply STOP at any time to cancel. You will receive a confirmation message. No further messages will be sent unless you re-opt in.

For Help

Reply HELP or contact us at 206-274-9946 or through our website.

Message Frequency

Message frequency varies based on your interactions with us and the stage of your project. All messages are directly related to services you have requested.

Carrier Information

Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

Age Requirement

You must be 18 years or older to participate in SMS messaging.

SMS Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of direct service delivery is permitted. All other use cases exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

IMPORTANT: FSI Outdoor Living does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

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4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information in the following limited circumstances:

Service Providers

We work with third-party vendors who support our operations, including payment processing, scheduling software, and SMS delivery platforms. These vendors are bound by confidentiality obligations and may only use your data to perform services on our behalf.

Legal Compliance

We may disclose information when required by law, court order, or to protect the rights, property, or safety of FSI Outdoor Living, our customers, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

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5. Data Security

We protect your information using industry-standard security measures, including encryption of sensitive data in transit and at rest, access controls and user authentication, and regular security reviews.

No method of transmission over the internet or electronic storage is 100% secure. We take reasonable precautions, but we cannot guarantee absolute security. In the event of a data breach that affects your information, we will notify you in accordance with applicable law.

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6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to analyze site traffic, remember user preferences, improve website functionality, and measure the effectiveness of our marketing.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

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7. Your Rights and Choices

You have the right to:

• Access, update, or request deletion of your personal information
• Opt out of marketing emails by clicking the unsubscribe link in any email we send
• Opt out of SMS messages by replying STOP
• Request information about how we process your data
• Withdraw consent for future communications at any time

To exercise any of these rights, contact us using the information in Section 10.

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FSI Outdoor Living

8. Third-Party Links

Phone: 206-274-9946

Our website may contain links to third-party websites, including manufacturer pages, partner organizations, and informational resources. We are not responsible for the privacy practices of those sites. This Privacy Policy applies only to information collected by FSI Outdoor Living through our website and services.

Website: fsioutdoorliving.com

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9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most current version will always be available at fsioutdoorliving.com. If we make significant changes, we will notify you by email or by posting a notice on our website. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

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10. Contact Us